1. Data Controller
Operadora Turística Playa Paraíso, S.A. de C.V. (hereinafter “Artisan Hotels”), located at Carretera Federal Chetumal-Cancún km.307 Lt 71 and 72, Fraccionamiento Playa Paraíso, Playa del Carmen, Quintana Roo, Mexico, Z.C. 77710, is responsible for the processing and protection of your personal data.
2. Personal Data Collected
As an Adults-Only establishment, we only collect and process data from individuals of legal age, including:
3. Sensitive Data (Health)
Information regarding allergies or health conditions may be collected solely for your safety (dietary restrictions) or emergency medical assistance. By providing this information, you grant your express consent for its treatment under strict confidentiality.
4. Purpose of Processing
Primary Purposes: To manage your reservation and stay, process payments, ensure safety and security, and comply with Mexican tax and immigration laws.
Secondary Purposes: Sending promotional offers, newsletters, and quality surveys. You may opt-out at any time by emailing gerenciaapc@artisanhotels.mx.
5. Data Transfers
Your data may be shared with domestic or international third parties (such as payment processors, booking engines, or insurance companies) to fulfill the contracted services, ensuring international data protection standards are met.
6. ARCO Rights (Access, Rectification, Cancellation, and Opposition)
Under Mexican law and international standards (such as GDPR), you have the right to access, correct, delete, or object to the use of your personal data. To exercise these rights, please contact our Management Office at: gerenciaapc@artisanhotels.mx.